We will endeavour to dispatch your order within three to five working days from the date of your order.
For North Island Deliveries, your order should arrive the following day, after dispatch. For South Island deliveries, your order should arrive 2 days after dispatch. For rural delivery outside of metropolitan areas, please allow an extra two to three working days for delivery.
If we anticipate we will be unable to meet this delivery date, we will contact you with a revised delivery date and you may, if you wish, cancel your order.
For all national deliveries, the base shipping cost is $9.50 If your order weighs over 5kg, an additional charge of $12.00 will be added to the order for every additional 5kg. If you have any queries regarding this, or have chosen to place multiple orders, please get in touch with us at email@example.com
All orders will be delivered by Courier Post. The Dispatch Confirmation will include the Track & Trace reference number for the package containing your Product. You will be able to track delivery of the package by clicking on the hyperlink in your delivery confirmation email.
We are able to deliver anywhere in New Zealand. Excludes the Chatham Islands and Great Barrier Island. We are able to ship to PO Box, Private Bag or ParcelPod addresses.
All parcels need to be signed for, so please make sure your order address is one where there will be someone who can sign for it during working hours.
Parcels going to rural delivery addresses will not be signature required as this service is not available. Our couriers have a number of drop points, so if you would like us to redirect your parcel to one of these please just contact us at firstname.lastname@example.org and we can arrange this for you.
You can order products if you are outside New Zealand but we do not deliver to overseas addresses, so your order must be for delivery to a New Zealand address. If you'd like to order for an international address, please contact us for a shipping quote.
If you have any queries or concerns about the delivery of your order, please contact us at email@example.com